All orders may be placed online 24-hours a day. A Customer Care Expert will contact you between the regular business hours of 9am - 6pm EST, Monday through Friday, for processing.
Orders begin processing upon approval and verification of credit card or PayPal information. Certain orders may require special processing due to limited quantities. Customers will receive email updates with regards to any "out of stock" delays. If any "out of stock" delays are unsatisfactory to a customer, order cancellations and refunds will be processed upon request.
We will make every attempt possible to notify customers by email with UPS, tracking information when orders ship. Customers who wish to cancel an order after it was placed must contact us. We will make our best effort to cancel orders, however, due to different processing times and methods, certain cancellations may not be possible. Not having received shipment confirmation does not guarantee your order can still be canceled. Items that are unable to be cancelled prior to shipment are subject to our return policies, as listed below.
All orders over $50 will enjoy FREE SHIPPING with delivery to an address within the 48 contiguous states. Shipping on orders under $50 is $7 USD. All items will ship via UPS.
Items of certain shapes, sizes and weights are required to ship by a 3rd party freight carrier. When placing an order for an item that ships by freight, you will be notified in advance of shipment. We offer White Glove Delivery (inside delivery) on most items. Please contact us before or after making your purchase for associated costs. Customers are responsible for notifying us by phone or email within 24 hours of receiving a freight shipment if the item(s) are damaged or otherwise not intact. Please open all crates/packaging as soon as possible. If the shipment appears damaged, please reject it upon arrival. We cannot be held responsible for damaged deliveries that are not reported within 24 hours of receipt.
Customers must contact us in advance of returning items to receive a Return Authorization Number and appropriate instructions. Returns sent that do not include Return Authorization will not be accepted.
A 5% return fee will be deducted from the credit and it is the customer's responsibility to pay for shipping the item(s) back to our designer's warehouse. For returns of rugs, lighting and furniture the cost of the initial shipment plus a 5% return fee will be deducted from the return credit.
RETURNING ORDERS OVER $50: Customers must obtain a Return Authorization from our Customer Care Department. If items are being returned due to defect or breakage, we will cover the cost of shipping.
RETURNING ORDERS UNDER $50: Orders that initially paid a $7 flat rate on shipping will be credited their order subtotal, calculated prior to the $7 flat rate shipping charge.